Delivery & Return
Delivery
We strive to send the order within 1-3 business days, but we inform you that in busy periods, like Christmas, we can have an extended delivery time.
As soon as your order and payment is registered you will receive a mail with your order confirmation and a tracking number. In case of delays, backorders or sold out items we strive to inform you asap to find a solution. Fx return your payment or help you find a corresponding product.
We offer free shop delivery with GLS on all danish orders over DKK 250. For order under DKK 250 we charge DKK 29.
For home delivery orders over DKK 250 we charge DKK 29.
For home delivery orders under DKK 250 we charge DKK 49.
For outside DK, we offer delivery with GLS from DKK 115 to DKK 400. Please go to checkout to calculate shipping costs.
Shipping to a GLS shop: Please remember to pick up your package within 5 working days at your chosen parcel shop, otherwise the package will be retuned to us and we can charge the shipping costs on the customer.
Return & Right of cancellation
As a consumer, you have a 14 day right of withdrawal when you shop with us.
The cancellation period expires 14 days after the day you received your item.
The deadline means that you have 14 days from receipt to regret your purchase. You can use our standard cancellation form, which you will find at the bottom of the terms and conditions. You cannot cancel the purchase by refusing to receive the item without also notifying us.
We kindly ask you to complete our Return Form
You must pay for the package to be returned, as we do not make return labels. Please remember to buy a returnlabel with tracking informations.
We do not recommend shipping with DAO.
We only accept packages that are sent directly to the address.
You are responsible if damage occurs during transport. Please be sure to pack your items in correct and proper packaging without using the original packaging as outer packaging.
We are not making refunds for giftcards.
If you want to return part of your order:
If you have purchased multiple items from us, you have the opportunity to send one or more items back, even if they are purchased in one order.
Note that you do not get the shipping costs back if you regret some of your purchase.
If you want to exchange to another item:
You are always welcome to exchange to another item in one of our stores in Copenhagen or Aarhus within 14 days with your receipt.
It's not possible to make a returns in our physical stores, but we offer to exchange your item(s) to another product or a voucher for our physical stores.
No right of withdrawal:
These agreements cannot be undone:
- Delivery of goods that are made to your specifications or have a clear personal touch.
The condition of the item when you send it back:
If the item has lost value and it is because you have used it in a different way than what was necessary to determine the item's nature, properties and the way it works, you can only get part of the purchase amount back. The amount you can get back depends on the commercial value of the item, and in some cases it may mean that you can only get the shipping costs back.
We recommend that you send the item back in the original packaging.
If the original packaging is missing, it may lead to a decrease in the value of the item.
Refund of the purchase amount:
If you regret your purchase, you will get your money back. If the item is impaired, we will deduct the amount you are liable for.
We will refund all payments received from you, including delivery costs in DK (however, this does not apply to additional delivery costs in cases where you have chosen a different form of delivery than the cheapest form of standard delivery that we offer), no later than 14 days from the day we has received your message that you want to cancel the agreement.
We will refund the money with the same means of payment that you used at the time of purchase, unless we have agreed otherwise.
Return address:
Pico ApS
Svanemøllevej 58
2900 Hellerup
Denmark
Remember the shipping costs of returning is covered by the buyer.
We only accept packages that are sent directly to return addresses. We will not make a pick up at the post office.
The amount will be refunded to the account the item was purchased from.
Right of complaint
When you shop with us as a consumer, the rules of the Purchase Act apply to purchases of goods.
This means that you have a right to make a complaint for 24 months, with the exception of wear and tear situations. The compliant must be approved by us by mail, before starting a compliant case. Please contact us at info@picocopenhagen.com with pictures of the default product(s) and your order number.
You must complain within a "reasonable time" after you have discovered the error. If you complain within two months after the error is discovered, the complaint will always be timely. You can read more about compliants and reparations at our Care & materials Guide
If the compliant is justified and approved by us, we will send you a GLS return label by mail, that you can place on the parcel and ship back to us. The item must always be sent back in proper packaging.
We're not taking in compliants that we haven't been informed by first and which is not approved by our customer service.
Delivery & return terms updated 10. April 2024